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Are you fed up with various annoying IT problems like virus attacks, computer errors and software issues? IT service companies are at your fingertips to offer their help and support.
These companies offer qualified and experienced personnel for all types of IT service requirements, including remote and on-site support, on annual and monthly contracts.
Services include 24/7 computer checking, server monitoring and network scanning, security patch management, full network security and protection, malicious email and spam protection, Windows update services, system auditing, asset tracking, real-time virus detection and removal, critical alert reporting and preparing monthly reports.
Businesses must opt for service providers that are more customer-centric as they provide customised packages depending on their customers’ varied needs and budget.
Businesses must also assess the level of competence of the service provider by checking their qualifications, experience, certifications and trainings. Ask for recommendations from friends and colleagues.
It is also important to check if they respond well to emergencies. Find out if they have a phone helpdesk or online client service portal.
In short, conduct due diligence before hiring one.
• IT services offered on monthly and yearly basis
• These include full network security, asset tracking
• Conduct full due diligence before hiring a provider
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Source: Asha Das, Special to Classifieds
The writer is a freelancer